Services Portfolio: ICT Advisory | SITA

Service Title	Service Definition	Services Features
Service Management Services	Provide customers with the capability to effectively monitoring, evaluate and continually improve services using IT Governance (CoBIT), international best practice frameworks (ITIL), and international quality standards (IEC/ISO 20 000).	Service Desk Remote Support Incident Management Problem Management Change / Release Management Monitoring Service Delivery
Enterprise Architecture	We offer customers Enterprise Architecture service using internationally recognised best practice frameworks and quality standards.	Ensuring compliance with the regulatory prescripts regarding ICT Planning. Enabling achievement of customer performance objectives through optimal enabling of its business processes within an efficient ICT environment. To evolve existing information systems, acquiring new information systems and renewing ICT products that will optimise the value to the business. Improve accountability of customers over the ICT systems and technology (assets).
Corporate Governance of ICT	Corporate governance of ICT involves evaluating and directing the use of ICT to support the organisation, and monitoring this use to achieve plans. It includes the strategy and policies for using ICT within an organisation.	Corporate Governance of ICT Compliance Assessments COBIT Process Assessments Corporate Governance of ICT Maturity Assessments Corporate Governance of ICT Enablement Corporate Governance of ICT Consulting
IT Strategy Development	We offer customers strategy generation and implementation services required to manage and direct all IT resources in line with the business strategy and priorities.	Opportunity Assessment Business Strategy Articulation Business Architecture Articulation IT Projects & Spend Analysis ICT organisation Assessment ICT Service Provider Assessment ICT Infrastructure Assessment Business ICT alignment Strategic ICT plan Strategic ICT management IT Governance Capability Maturity Assessment Implementation Plan
Independent ICT Advisory	We offer customers consulting services that will assist in effectively and efficiently addressing business challenges in a cost-effective manner using international best practices, frameworks and standards.	Project initiation Project planning Desktop research Stakeholder consultation Advisory Project closure Project monitoring & control
ICT Plan Development	We assist customers in the development of their ICT Plans ensuring alignment between the organisations strategic business direction and its ICT investment business decisions.	Business discovery Assessment of current ICT landscape ICT capabilities and performance Defining the target ICT capabilities Conduct a gap analysis Strategic ICT planning / implementation roadmaps Strategic ICT management awareness ICT Implementation planning ICT Operational Planning
ICT Certification - Technology Advisory Services	ICT Certification (TAS) provides organizations with the required skill set, knowledge and insight into the business of Government. Technology advice is provided on new and existing areas that require insight into technology that impacts the business. Cost optimization or understanding of technical specifications that impacts the business is provided as part of the service offering.	Technology Advice Technology Certification Lab Tests Technology Updates Info Sharing and Collaboration< Technology Research
ICT Certification – Software	ICT Certification comprises the delivery of MIOS Compliance certificates on deployed solutions (legacy systems) where compliance is achieved and/or a full report (stating reasons plus possible mitigations) of shortcomings in terms of specific solutions which does not comply is issued. This result will be in a format which is acceptable to the Auditor General.	Certificate of compliance Assessment result
ICT Certification – Software Application Testing	Application Testing Services offers an end-to-end application testing which involves the process of finding errors in the developed products, validate that the business process and the end-to-end processes adhere to the set requirements. Testing is the penultimate step before the launch of the products to the market.	Test plan design- Design, develop and maintain required test plan Test case design-Design and develop test cases to cover the required functionality of the application- Test execution Defect management- Identify, report, and track defects found during testing. Test automation- Design and develop automated test scripts to be used in testing.

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As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.