Services Portfolio : Application Maintenance & Support
Service Title
Service Definition
Services Features
Solution Design
We design solution for customers aligned to their specific business requirements underpinned by internationally recognised best practice frameworks and quality standards.
• Business requirement management process
• Business process modelling process
• Solution Analysis and Design process
Application Maintenance
We provide customers with operational, technical support and maintenance for applications fullyaligned to business their requirements.
• Perfective Maintenance
• System Optimisation
• Archiving
• Service Management
Functional Application Support
We provide customers with integrated support services focused on
service delivery and end-to-end application functional support
aligned to business their requirements.
• System functionality assessment
• Requirement development and management
• Interface management
• Advisory services
• Data analysis
• Business process and quality management
• Management information
• Product and process quality assurance
• Work monitoring and control
• Implementation support
• Information Management
• Skills development
• Master Data Management
• Asset Management
• Cataloguing
• Data Capture
• Service Management
About
As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.
