Services Portfolio : Solution Development

Service Title Service Definition Services Features
Solution Design

Provide Solution Design to align with customer specific business requirements underpinned by internationally recognised best practice frameworks and quality standards.Note: This service is not available to new customers. The Service will be terminated
  • Business requirement management process
  • Business process modelling process
  • Solution Analysis and Design process
Solution Development

Provide Solution and Application Development that aligns to customer specific businessrequirements underpinned by internationally recognised best practice frameworks and quality standards.


  • Solution Development
  • Solution Testing
  • Solution Integration
Solution Deployment

Deploy (Roll-out) government solutions for customers ensuring that it is effectively transitionedinto the business environment and delivers the intended business value, underpinnedby internationally recognised best practice frameworks and quality standards.
  • Project Management
  • Organisational Change Management
  • Data Management
  • Business Process Management
  • Solution Management
  • Learner Management
  • Technology Management
  • Quality Management
Information Management

Provide customers services that enable management of information as a strategic resource,
  • Strategic Information Services (strategic planning and Advice; Performance Management, Advanced planning and forecasting.
  • Information Support Services
  • Information Advice Service
  • Technical Information Support
  • Information Management Architecture
  • Information Management Training
  • Service Management
Business Intelligence

Provide customers a fact-based support system to enable better decision-making.
  • Factual information from one or more information systems
  • Integration in a useful manner
  • Presentations to users as reports and analysis that will help users understand past and present organisational performance.
  • Service Management
Geographic Information Systems

Provide special-purpose digital database in which a common spatial coordinatesystem is the primary means of reference in order to enable better decision-making.of corporate information through the availability of information, storage, security,
  • Data input from maps, aerial photos, satellites, surveys, and other sources.
  • Data storage, retrieval, and query.
  • Data transformation, analysis, and modelling, including spatial statistics.
  • Data reporting, such as maps, reports, and plans.
  • Service Management
Enterprise Content Management

Provide a capability to manage the lifecycle of content from initial publication orcreation through archival and disposal which assists in simplifying the managementof corporate information through the availability of information, storage, security,version control, process routing, retention, and disposal.
  • Document Management
  • Records Management
  • Workflow
  • Web Content Management
  • Imaging (scanning)
  • Application Functional/ Technical maintenance and support
  • Service Management
Library Information Management System

Provide library and archival services accessible through the internet coveringdocumentation and information centres, archiving services and museums.
  • Cataloguing
  • Authority Control and Thesaurus management
  • End-user management
  • Circulation
  • Acquisition administration
  • Subscription management
  • Public Catalogue
  • Application Functional / Technical maintenance and support
  • Service Management
Solution Deployment We deploy solutions for customers ensuring that it is effectively transitioned into the business environment and delivers the intended business value, underpinned by internationally recognised best practice frameworks and quality standards.
  • Project Management
  • Organisational Change Management
  • Data Management
  • Business Process Management
  • Solution Management
  • Learner Management
  • Technology Management
  • Quality Management

About

As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.