Consultant End User Computing_8.pdf
(150.84 KB)
No
Reference nr: VAC00216/24 & VAC00217/24
Title: Consultant: End User Computing Technician
Job level: D1
Salary : R 558 347 - R 837 521
Report to: Lead Consultant
Division: National and Regional Consulting
Dept: RPL HOD Northern Region
Location: SITA Centurion
Position status: Permanent (Internal & External)
Purpose of the job
Manage the provisioning of End User Computing Services, planning, coordinating, monitoring and controlling of all support services, systems, servers and other LAN infrastructure related services. Manage the End User Computing Services the maintenance, support services relating to all LAN Infrastructure Services Manage the availability of the services according to prescribed procedures, policies, standards and SLA’s. Manage the design, planning, acquisition, implementation, maintenance and Support relating to all LAN Infrastructure Services. Manage the resolution of hardware and software service requests, incidents and problem resolutions within the LAN infrastructure environment.
Key Responsibility Areas
• Manage the provision of desktop support services.
• Facilitate the implementation of Desktop management Operational plan, processes, policies and standards.
• The design, implementation, customization and maintenance of the Remote Software deployment strategy.
• Incident Management.
• Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for Departments
•Management of the Desktop Management Team
Qualifications and Experience
Minimum: Degree/ National Diploma in IT or Computer Science or IT related fields (NQF level 6) Certification: N+ and international examination passed A+ and international examination passed CCNA/MCSA, Azure administration, google cloud application, an added advantage.
Experience: 5 - 7 years’ experience in the End User Computing and related LAN Infrastructure services. 3 years’ experience as a Specialist EUC Support Engineer, Consultant Network Engineer, Management in a corporate or public sector organization. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Request Management. Experience in the design, planning, implementation of ICT solutions and services. Additional advantage: Three years’ experience working on ARS, including compiling performance and SLA-related reports; strong proficiency in Microsoft 365; and three years’ experience managing a team.
Technical Competencies Description
Extensive knowledge of enterprise class desktop software such as Windows 10, Mac OS X, Linux Red Hat, antivirus, remote management and troubleshooting, asset management and inventory, printing and call centres. General desktop support knowledge including hardware, software, and networking concepts. Knowledge of ITIL concepts including Service Management and Service Delivery. Knowledge of TCP/IP protocol, routing concepts, and troubleshooting. An advanced knowledge of network management software, concepts, and troubleshooting techniques.
Title: Consultant: End User Computing Technician
Job level: D1
Salary : R 558 347 - R 837 521
Report to: Lead Consultant
Division: National and Regional Consulting
Dept: RPL HOD Northern Region
Location: SITA Centurion
Position status: Permanent (Internal & External)
Purpose of the job
Manage the provisioning of End User Computing Services, planning, coordinating, monitoring and controlling of all support services, systems, servers and other LAN infrastructure related services. Manage the End User Computing Services the maintenance, support services relating to all LAN Infrastructure Services Manage the availability of the services according to prescribed procedures, policies, standards and SLA’s. Manage the design, planning, acquisition, implementation, maintenance and Support relating to all LAN Infrastructure Services. Manage the resolution of hardware and software service requests, incidents and problem resolutions within the LAN infrastructure environment.
Key Responsibility Areas
• Manage the provision of desktop support services.
• Facilitate the implementation of Desktop management Operational plan, processes, policies and standards.
• The design, implementation, customization and maintenance of the Remote Software deployment strategy.
• Incident Management.
• Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for Departments
•Management of the Desktop Management Team
Qualifications and Experience
Minimum: Degree/ National Diploma in IT or Computer Science or IT related fields (NQF level 6) Certification: N+ and international examination passed A+ and international examination passed CCNA/MCSA, Azure administration, google cloud application, an added advantage.
Experience: 5 - 7 years’ experience in the End User Computing and related LAN Infrastructure services. 3 years’ experience as a Specialist EUC Support Engineer, Consultant Network Engineer, Management in a corporate or public sector organization. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Request Management. Experience in the design, planning, implementation of ICT solutions and services. Additional advantage: Three years’ experience working on ARS, including compiling performance and SLA-related reports; strong proficiency in Microsoft 365; and three years’ experience managing a team.
Technical Competencies Description
Extensive knowledge of enterprise class desktop software such as Windows 10, Mac OS X, Linux Red Hat, antivirus, remote management and troubleshooting, asset management and inventory, printing and call centres. General desktop support knowledge including hardware, software, and networking concepts. Knowledge of ITIL concepts including Service Management and Service Delivery. Knowledge of TCP/IP protocol, routing concepts, and troubleshooting. An advanced knowledge of network management software, concepts, and troubleshooting techniques.
Consultant End User Computing_8_0.pdf
(150.84 KB)